🌟 PrivAE is more than just a private sales platform; it's a shared vision brought to life by a married couple, Tayeb and Soukaina. As co-founders, we are dedicated to offering an unrivaled shopping experience by blending luxurious brands with exceptional value. PrivAE represents our commitment to accessible luxury, providing an exclusive gateway to high-quality products at exceptional prices.

👗 We believe in a world where luxury is accessible and sustainable. By curating exclusive limited-time offers, we bring you the finest products without the premium price tag. Our goal is to provide a platform where style meets affordability, allowing everyone to enjoy the finer things in life.

🌍 As residents of Dubai, we've immersed ourselves in a culture that appreciates opulence while valuing prudent spending. PrivAE reflects this ethos by offering products that are not only desirable but are also sustainably sourced. We connect with brands that have exclusive, end-of-season collections and bring these hidden gems directly to you, ensuring that valuable resources are utilized efficiently.

👑 Quality First - Every item featured on our platform is carefully selected for its quality and appeal. We partner with brands that are not only popular but also committed to the highest standards of craftsmanship. Additionally, we enable you to discover new and emerging brands, offering you a fresh and unique shopping experience.

🌿 Sustainable Fashion - We're committed to reducing excess in the fashion industry by providing a platform for end-of-line products that deserve a second chance. This approach helps in minimizing the environmental impact and offers our customers fantastic deals on high-quality merchandise.

💼 Swift and Secure Shopping - Shopping at PrivAE is not just about great products; it's also about a smooth and secure experience. From the moment you land on our platform to the instant your products are delivered, we ensure a seamless process backed by robust security measures.

📦 Diverse Offerings - PrivAE brings a wide range of products, from fashion and home decor to electronics and more, all under one roof. Our digital-first approach ensures that we are always just a click away, offering you a diverse selection to meet all your needs.

🏢 PrivAE is based in the heart of Dubai at Meydan Grandstand. Our digital doors are open to all who seek quality and value, and our customer service team is here to assist you every step of the way. Whether you're looking for the latest fashion trends or timeless pieces, PrivAE is your trusted partner in luxury shopping.

For more information, visit our About Us page.

Registred Office

PrivAE L.L.C-FZ
Meydan Grandstand, 6th floor,
Meydan Road, Nad Al Sheba
Dubai, U.A.E

🔔 After you complete your purchase, you will receive a confirmation email that provides an estimated delivery date for your order.

Once your package is dispatched, an email notification titled "Your PrivAE package is on his way" will be sent to you. This email will include a tracking number that allows you to monitor the delivery status of your order step by step.

📪 For more detailed shipping information, please visit My Account.

While we strive for prompt delivery, occasionally delays may occur due to external factors. Rest assured, if there is a delay, we will inform you with an update soon after.

If you do not receive any updates within 2-3 days, please contact our Customer Service here for assistance.

😕 If you have any concerns or issues with the shipping or tracking of your order, please reach out to us directly here.

💥 To help us serve you better, please include in your message:

1. Your order number
2. A description of the issue
3. Your tracking number, if available

If your order contains wrong or damaged items, please contact us through our customer support page.

💥In order to expedite the resolution, please provide the following elements in your message:

1. Your order number
2. The problem you are experiencing
3. A Photo of the wrong or damaged item
4. If you have it in your possession, your tracking number

For damaged items, depending on stock availability, we may offer a replacement or refund.

Once an order is placed and paid for, it is immediately processed to ensure that you receive your items promptly. Therefore, modifications or cancellations are not possible once an order has been finalized. However, you can return the item once it has been received. If you need further assistance, please contact our customer service immediately.

Please check your order details in your account to ensure all items were included in your original order.

😰 If an item is indeed missing, we invite you to contact us providing us with the following information:

1. Your order number.

2. The email address with which you placed the order.

3. The missing product reference

We strive to resolve such issues swiftly and satisfactorily.

If you receive an item with a security tag still attached, two solutions are available:

1. Keep the item: You can take the item, along with your order confirmation, to a store of the brand to have the tag removed.
2. Return the item: If you prefer not to keep the item, you can return it to us, and we will handle the return shipping costs.

For assistance with either option, please contact our customer service for detailed guidance.

We accept a variety of payment methods for your convenience:

• 💳 Credit and Debit Cards: Visa, MasterCard, and American Express.
• 🌐 Online Payments: Apple Pay, and Google Pay.
• 💵 Cash On Delivery through our delivery partner.

Yes, your payment security is our top priority.

We use Stripe, a globally recognized payment processor, which ensures that all your payment details are encrypted and securely processed.

No payment data is stored on our servers to further ensure your security.

Once your payment is processed, you will receive an email confirmation detailing your order and payment status.

You can also check the status of your order and payment in the My Account section under Order History.

If your payment is declined, please:

• Check to ensure your card information is correct, including the expiration date and CVV.
• Confirm there are sufficient funds in your account and that your card is not expired.

If issues persist, contact your bank or card issuer for further information, or reach out to our customer service team via the Contact Us page for assistance.

Unfortunately, once an order has been placed, you cannot change the payment method.

For Cash On Delivery (COD) payments, there is an additional fee of 10 AED, which is non-refundable. Please note that the COD option is available for orders up to a maximum of 2,500 AED.

We do not charge additional fees for other payment methods. However, please be aware that some banks or card issuers may charge a foreign transaction fee if they are based outside of the UAE. We recommend checking with your bank or card provider for specific details.

We ship to all locations within the United Arab Emirates. For expansion plans regarding other GCC region countries, please stay tuned for updates on our website and newsletters.

We offer two primary delivery options:

• Same Day Delivery: Available for orders placed before noon in select areas. Orders placed after noon will be delivered the following day.
• Standard Next Day Delivery: For all orders placed by 8 PM, ensuring you receive your purchases promptly the next day.

Shipping charges are calculated based on the total price of your order and the delivery location.

😥 No, once an order is placed, the delivery address cannot be changed. Please ensure that the delivery information is correct when making your purchase.

If you miss a delivery, the courier will leave a notification and instructions for rescheduling or picking up your order.

Typically, the courier will attempt to deliver up to three times before returning the package to us.

Currently, we only ship within the UAE. International shipping plans will be announced as they become available.

😕 If there are any issues, such as damaged or missing items, please reach out to us directly here.

💥 To help us serve you better, please include in your message:

• Your order number
• A description of the issue
• Your tracking number, if available
  Photos of the damaged item(s), if applicable

We will work swiftly to resolve the issue, whether it involves a return, refund, or replacement.

💌 If you need to return an item, please initiate the process through the My Account section on our website where you can fill out a return request form.

💫 Please ensure the item is in its original condition, unused and with all tags still attached.

📦 Please note that due to logistical constraints, if we receive an item that was not declared on your return form, the refund process will be delayed. During the return procedure, make sure to select all the items you wish to return.

✅ Returns are accepted if items are returned in their original condition, with all packaging and tags intact. Items that are damaged, worn, or altered will not be accepted for return.

❌ Certain types of items, such as perishable goods, customized products, and personal care goods, are not eligible for return due to health or hygiene reasons.

⌛ You have 14 days from the date of delivery to return your products. After this period, unfortunately, we will not be able to offer a refund.

👚 When you return an item, it may be received either at our warehouse or at the brand's specific location. Generally, it takes about 1 week for us to receive a return.

💸 Once the returned package is received and processed by our specialized team, the refund is automatically initiated. If you do not see the refund in your bank account within 14 business days, please do not hesitate to contact us.

If you wish to exchange an item for a different size, color, or a different item altogether, please return the original item and place a new order for the item you want.

⚠️ Please note that all exchanges are subject to stock availability.

Once the return has been received and inspected, refunds are typically processed within 14 business days.

You will receive a confirmation email once your refund has been issued.

If you haven’t received your refund after 14 business days, first check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at Customer Service.

Warranties for products purchased from PrivAE are generally handled directly by the manufacturer. This ensures that you receive expert service and your warranty issues are resolved by those who know your product best.

If you need to claim a warranty, please follow these steps:

1. Contact our Customer Service to obtain contact details and procedures for the brand's warranty claim.
2. Reach out to the manufacturer directly with the details provided to process your warranty claim.

Warranties typically do not cover:

• Damage caused by misuse, abuse, or accidents.
• Normal wear and tear.
• Consumable parts like batteries unless specified otherwise.
• Products that have been modified or serviced by unauthorized personnel.

While warranty claims are primarily handled by the manufacturers, we understand that issues can arise:

• If you are not satisfied with the resolution or the service provided by the manufacturer, please reach out to us.
• We will review your situation and see how we can assist further, ensuring that your concerns are addressed.

👍 Yes, we are here to help. If you encounter any difficulties in dealing with the manufacturer or if the issue persists, contact us:

• We will intervene on your behalf to facilitate communication or to help find a resolution.
• Our goal is to ensure that your warranty concerns are resolved to your satisfaction.

Creating an account is essential to access our exclusive private sales. Click on the ‘Sign Up’ or ‘Create Account’ link on our homepage, fill in your email address, set a password, and complete the required fields to establish your account.

Since we offer exclusive private sales, an account is required to ensure a secure and personalized shopping experience. This allows you to access limited-time sales events, receive personalized offers, track orders, and manage your purchases effectively.

🚀 Enjoy a faster checkout by storing your shipping and billing information.

📦 Track your order status and view your order history to keep tabs on your purchases.

🎁 Get exclusive access to our private sales and notifcation for upcoming events.

If you forget your password, click the ‘Forgot Password’ link on the login page, enter your email address, and follow the instructions sent to you.

Log into your account and go to the ‘Account Settings’ or ‘My Profile’ section to update your profile, contact information, and preferences.

If you decide to delete your account, please contact our Customer Service team for assistance. They will help ensure that all your personal data is securely removed in compliance with privacy regulations.